The NHS is a source of national pride – criticising it can feel unpatriotic. Yet it is far from perfect (despite the efforts of many of my friends and colleagues!). Some people have brilliant experiences delivered by amazing staff. Other people experience something quite different.
Wrapped up inside the term ‘health care’ are lots of different agencies, organisations and care delivery services: primary care and GPs; secondary care in hospitals; dental services; ambulance services; and social care. At the moment, despite some brilliant regional examples, the majority of these organisations fail to communicate well with each other. It feels siloed.
Technology is transforming sectors like retail, banking and even transport, healthcare still feels resolutely analogue. It’s lodged firmly in the age of paper, faxes, pagers and stamps. Despite all this, the NHS delivers huge value and often excels in times of crisis.
Often, it is argued that other sectors are more successful because we pay for their services… but we all pay taxes right (or most of us do)?
So back to my original question, as a citizen (with more than just a bit of Information and Technology knowhow!) what does great digital health and care look like to you?